Connect and improve
Customer communication that runs itself
Keep customers informed with messages triggered by what is actually happening on the job.
Vlatrix sends appointment confirmations, reminders, status updates, approval requests, completion notices and invoices by email through connected Gmail and by SMS through Twilio. Templates are owned by the shop, and every message is recorded against the customer and job.
The problem
Silence is what customers complain about
Most negative service reviews are about not knowing, not about the repair. Manual updates are the first thing to be dropped on a busy day.
- Updates sent only when the customer calls first.
- Messages sent from personal phones with no record.
- Approval requests lost in an inbox.
- No consistent tone or content between advisors.
How it works
Triggered by the work, not by memory
- 01
Define templates
Shop-owned templates for confirmation, reminder, approval, status, completion and invoice.
- 02
Attach to events
Messages are triggered by appointment, estimate, work-order status and invoice events.
- 03
Deliver on the right channel
Email through connected Gmail, SMS through Twilio, with per-customer preference respected.
- 04
Keep the record
Sent messages and responses are logged on the customer and job for anyone who picks it up.
What you get
Capabilities in this area
Template library
Consistent, reviewable wording across every advisor and location.
Two-way SMS
Customer replies land against the job rather than on someone's phone.
Document delivery
Estimates, invoices and inspection reports sent as secure links.
Communication history
A complete, auditable thread per customer and per job.
By role
What changes for each person
Service advisor
Customers are informed without a single manual update.
Shop owner
Consistent, professional communication that is documented if it is ever disputed.
Customer
Know what is happening without calling the shop.
FAQs
Frequently asked questions
Ready to move forward?
See the shop-to-fleet workflow
A personalized walkthrough of Vlatrix against your own operation. No pressure, no scripted pitch — bring the questions your team actually has.