Serve fleets
A secure portal for fleet customers
Give the customer their own view of their own vehicles — without giving them a seat inside your shop system.
The Vlatrix fleet portal is a separate customer experience. It exposes only the assets, work orders, estimates, invoices and statements belonging to that account. One email identity can hold authorized memberships across multiple repair companies, and the user selects which relationship to view.
The problem
Status by phone call does not scale
A fleet running forty vehicles generates a constant stream of 'where is it' and 'can you resend that invoice' — all of it answered manually by your advisors.
- Advisors interrupted for status the customer could self-serve.
- Invoices and documents resent by email repeatedly.
- Approvals delayed because the approver never received the estimate.
- Customers with several service providers juggling separate logins.
How it works
What a fleet customer can do
- 01
Sign in to the right relationship
One identity, multiple authorized company memberships, selected at sign-in.
- 02
See their assets
Vehicle list with service history, upcoming due items and current shop status.
- 03
Approve and track work
Review estimates with evidence, approve or decline lines, and follow job progress.
- 04
Handle the paperwork
Download invoices, statements and service documents without emailing the shop.
What you get
Capabilities in this area
Strict account scoping
Portal users see only their own account's data. Internal shop operations are never exposed.
Multi-company membership
A fleet contact working with several repair companies uses one identity and picks the relationship.
Estimate approvals
Line-level decisions recorded with approver and timestamp.
Statements and documents
Open items, balances and downloadable records per account.
By role
What changes for each person
Fleet manager
Answer your own questions at 6am without waiting for the shop to open.
Service advisor
Fewer status calls, faster approvals, less document chasing.
IT and security
Portal access is a distinct role boundary, not a limited staff account.
FAQs
Frequently asked questions
Ready to move forward?
See the shop-to-fleet workflow
A personalized walkthrough of Vlatrix against your own operation. No pressure, no scripted pitch — bring the questions your team actually has.